Return and Refunds Policy

Return Policy

A user may return any product during the time of delivery if:

Product does not meet the user’s expectations
Found damaged during delivery
Have doubts about the product quality and quantity
Received in an unhealthy/ unexpected condition
Is not satisfied with the packaging
Finds product unusable

We are continuously monitoring the accounts of customers with excessive requests for returns and refunds. We take the necessary steps to prevent this.

A user may return any unopened or defective up to 20% and less, but the following products may not be eligible for return or replacement:

Damages due to misuse of the product
Incidental damage due to malfunctioning product
Any consumable item which has been used/installed
Products with tampered or missing serial/UPC numbers
Any damage/defect which is not covered under the manufacturer’s warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered.

Refund Policy

O’ Natural tries its best to serve the users. But if under any circumstances, we fail to fulfil our commitment or to provide the service, we will notify you within 24 hours via phone/ text/ email. If the service, that O’ Natural fails to complete, requires any refund, it is done maximum within 10 days after our acknowledgment.

Refund requests will be processed under mentioned situation:

Unable to serve with any product.
Customer cancels a paid order before it has been dispatched.

For all the above three scenarios, the refund amount will be sent to the user’s original payment source within 10 days. For cash on delivery, we encourage our customers to cross-check each and every item while the delivery man is present at your premises. Any claim regarding replacement or Return or Refund issues should be finalized before our delivery man during delivery time. After leaving your premises, onaturalbd.com authority will not be liable for any future claim.

Changes

We may update this Return & Refund Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

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